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Codes of Conduct

Authorised and regulated by the Financial Conduct Authority

Central Contracts (S.O.T.) Limited is authorised and regulated by the Financial Conduct Authority, we are required to follow the guidance they set out in their handbook.

This handbook defines the business standards we must follow, as well as how we manage any complaints we receive. The handbook is available to download from the Financial Conduct Authority handbook website.

Central Contracts (S.O.T.) Limited is a credit broker not a lender

You can confirm our details on the Financial Services Register - our registration number is 677877

Membership of British Vehicle Rental and Leasing Association (BVRLA)

Central Contracts (S.O.T.) Limited is a member of The British Vehicle Rental and Leasing Association, the trade body for companies involved in leasing and renting cars, vans and commercial vehicles. Download the BVRLA Code of Conduct.

Our member binds us to the BVRLA's mandatory Code of Conduct, which stipulates how we must conduct our business with you, in terms of quotes, contracts, payment terms, duty of care and end-of-contract processes.

Membership of Information Commissioners Office (ICO)

We are a member of the ICO. The ICO is the UK's independent body set up to uphold information rights. Find out more about the Information Commissioners Office

ICO Registration Number Z7112215

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Trust, Compliance & Small Print

All primary prices shown on this page ex VAT at the prevailing rate unless otherwise stated.

An excess mileage charge may be applied if the contracted mileage is exceeded. Full details will be provided within the written quotation.

You will not own the vehicle and it should be returned clean in a condition that is commensurate with its age and mileage, otherwise charges may apply.

Central Contracts (S.O.T.) Limited is a credit broker not a lender
Central Contracts (S.O.T.) Limited is authorised and regulated by the Financial Conduct Authority
We are acting as a credit broker for the purposes of arranging your selected finance contract. We have a commercial relationship with a carefully selected panel of lenders and we may receive a commission from the selected lender. We do not charge you a fee for our credit broking services.

Central Contracts (S.O.T.) Limited.
Central House, Trentham Business Quarter, Bellringer Road,
Stoke-on-Trent, Staffordshire, ST4 8GB.

VAT Reg No. 715 25 1558 Company Reg. No. 3635778
Financial Services Register No. 677877 ICO Registration No. Z7112215

From April 2020 WLTP will replace the current NEDC test procedure for establishing the official Fuel Consumption and CO2 emissions of new cars. Please be aware of the following:
For vehicles registered on or after 1st April 2020 vehicle road tax costs will be based on the WLTP CO2 values and may change the monthly rental cost.
Vehicles registered on or after 6 April 2020 Please be aware the addition of certain factory fitted options may impact the vehicles co2 emissions and affect your monthly rental.

The Financial Ombudsman (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Part of the family est. 1998
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